Contact Virgin Media Customer Service
Virgin Media Phone Numbers and Emails
Customer Service:
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+44 800 052 2164Text Relay Service
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+44 800 064 3836
Accessibility:
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+44 345 454 1111Broadband, TV, Phone
Virgin Media Emails:
Contact Information
Virgin Media Website:
Virgin Media Help Center:
Corporate Office Address:
How Good is Virgin Media's Customer Service?
Summary of Virgin Media Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Virgin Media?
Product/ Service Question:
- “Phone line not working”
- “My TV box is not working”
- “Phone connection”
Payments and Charges Question:
- “Update payment drtails”
- “Bills”
- “Payment”
Activation/ Cancellation Question:
- “I want to canceled”
- “Renewal time”
- “My husband has died and I want to cancel his account”
Request for Information Question:
- “About my bill”
- “About how much left to pay on mobile plan”
- “About a bill”
Staff Question:
- “Virgin Media is very unfair.Service limited , and staff unprofessional”
- “No Service”
- “Complaint about service”
Account Question:
- “Access to account”
- “Cannot access my account”
- “Cannot access my email account”
Shipping and Delivery Question:
- “I can't get the information I need to pay my bill”
- “We cannot get the tv channels to work”
- “I got the new package yesterday but sky sport not working”
Return/ Replace Question:
- “Return the kit”
- “Replacement SIM card”
- “Change a bundle”
Cards Question:
- “Lost my simcard with my phone”
- “Purse been pinched, so no card either. X”
- “O2 SIM card registration”
Refund Question:
- “I want a refund”
- “Refund”
- “Refund for virgin experience day”
Employment Question:
- “Just wondering if i could have an extension until the 7th of march I know I said the 28th but I got my dates wrong and don't get paid until the 7th please”
- “Pay off phone”
- “Not done there there job”
Website/ Application Question:
- “For to know my brpadband application status”
- “I can look on adult sites”
Other Question:
- “Add sky sports”
- “Red flashing on my hub”
- “I want to leave”
About
, , , ,
Virgin Media is a public company which specializes in telecommunication solutions. It was founded in March 2006 by the merger of NTL and Telewest. The headquarters is based in Hook, Hampshire, United Kingdom. Virgin Media operates as a subsidiary of Liberty Global plc. Virgin Media offers the following services: digital television, broadband internet, fixed-line telephone, and mobile telephony. The company serves individuals and businesses across the UK and Ireland. Virgin Media is traded on the NASDAQ under the ticker symbol VMED. The company has an Affiliate Program with free servicing and repair for partners. It got 2014 Mobile Choice and 2015 Fastest Broadband at uSwitch awards.
Virgin Media is ranked 308 out of 3633 in Media category
UK
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